You have the ability to show or hide fields or entire pages on permit application forms based on answers previously given. For example, business license applicants don’t need to see a bunch of questions about food safety if they aren’t selling food. This leads to less confusion for your applicants.
You can add maps to your permit application forms to help visualize exactly where things are. No need to ask for them to upload a map.
Need to make notes or comments related to a license application? You can have an internal discussion with reviewers (other departmental users) which is stored in our software. Let’s suppose a health permit application doesn’t quite live up to expectations, you can discuss why during the review process so everyone knows what is going on.